Select Sessions

• Our worlds changed forever in 2020. Homes converted to our home-offices and Zoom became a substitute, not a supplement, for human contact.
  
  One thing the pandemic didn’t change? The principles of peak performance. Join Scott Welle, #1 Best Selling Author and Founder of Outperform The Norm, as he shares the strategies used by high achievers and elite performers to be your best:
  
  This dynamic, high-energy keynote will help you raise your personal standard of excellence and give you an effortless action plan to put into play immediately.
  
  Session Objectives:
  1. Establish a peak performance routine by utilizing the “Vital 4%”
  2. Challenge limiting beliefs about your performance standards that may be holding you back
  3. Boost positivity and happiness by up to 30%
  4. Enhance communication style and feedback to inspire and motivate your team members
  5. Adapt and thrive through change, adversity and stress
  
  Target Audience: All

• Hospitals are suffering their worst financial year since the pandemic began according to an article published by the American Hospital Association, and things are not likely to improve in the near future. Increased revenue stream is an essential goal and top priority for healthcare organizations collectively. Departments that are generally non-revenue generating, such as health system CVOs and Medical Staff Offices (MSOs) have an opportunity to positively contribute to improved revenue stream. This presentation will explore options for becoming a revenue-generating CVO or MSO, including contract language, regulatory compliance, staffing levels, and fee structures.
  
  Session Objectives:
  1. Discuss current revenue trends for hospitals and health systems
  2. Explore revenue generating ideas for MSOs and CVOs
  3. Discuss process for becoming a revenue generating department (contracting and compliance)
  4. Understand contract language (turnaround time expectations, incomplete files, red flags, fee structure and application types (initial, reappointment, “urgent” files)
  5. Discuss appropriate staffing levels"
  
  Target Audience:
  Seasoned MSPs, Payer Enrollment, CVO, Admin Leaders

• Congrats you’re a PE Professional! Now what? This presentation will walk you through some tips for getting you through Day 1, Week 1, Month 1 and Year 1.
  
  Session Objectives:
  1. Learn the 5 W's of enrollment
  2. Learn how to use skills learned as an MSP to be successful as a PEP
  3. Learn common challenges and opportunities for new provider enrollment professionals
  
  Target Audience:
  Seasoned MSPs, MS Leaders, Admin Leaders

• Disruptive behavior and sexual harassment complaints against practitioners usually involve both the hospital human resources and the medical staff. It is often the case that one complaint made against a practitioner will land on the director of human resource's desk, on the medical staff director’s desk, or both. This program will discuss strategies that the medical staff and human resources can employ in investigating a complaint against a practitioner. This program will also discuss when a joint investigation is necessary, and how to conduct one. Most importantly, this program will discuss how the medical staff can investigate the complaint and share information with human resources without compromising Section 1157 protection.
  
  Session Objectives:
  1. Strategies to coordinate investigation of complaint between Human Resources and Medical Staff
  2. How to conduct a joint investigation and when one is necessary
  3. How to share information without compromising Section 1157 protection.
  
  Target Audience:
  New MSPs, Seasoned MSPs, CVO, MS Leaders, Admin Leaders

• Initial and focused proctoring is an important tool for evaluating practitioner competence and quality care. At times, however, it may be difficult for practitioners to complete initial proctoring. Focused proctoring is also important but may trigger mandatory reporting obligations and hearing rights. Medical staff professionals attending this session will gain a better understanding of these and other proctoring pitfalls and identify strategies for how to address or avoid them.
  
  Session Objectives:
  1. Review the times and circumstances in which proctoring is required or advisable.
  2. Identify some of the roadblocks to implementing initial proctoring and some strategies to overcome them.
  3. Identify situations in which focused proctoring may trigger mandatory reporting obligations and formal hearing rights.
  
  Target Audience:
  New MSPs, Seasoned MSPs, MS Leaders, Admin Leaders

• It’s one thing to collect data related to an application or reapplication. It’s another to be able to identify some of the “flags” raised when assessing that information once received. The more you experience you have processing files, the more you develop a “sixth sense” to know there’s something not quite right. This session will identify common and uncommon red flags that should be addressed and steps to take depending upon the nature of the information received.
  
  Session Objectives:
  1. Describe the importance of identifying red flags in the credentialing and data collection process
  2. Recognize areas where red flags may occur
  3. Identify what steps to take when red flags have been identified
  
  Target Audience:
  New MSPs

• This session will provide an in-depth view of the new 103 and 104 Nurse Practitioner laws and the move toward practice independence in both the hospital and the community. The Board of Registered Nursing has issued regulations for Nurse Practitioners and applications for 103 NPs are being processed and approved. Learn the details of the expanded NP practice and legal constraints to that practice along with the Medical Staff’s responsibility for the NP’s practice.
  
  This session will also address The Joint Commission’s change of OPPE to 12 months and the extension of reappointments from 2 years to 3 years. We will look at whether Title 22 will allow for the change and then if the change is made what it means for your organization’s governing documents.
  
  Session Objectives:
  1. State the difference between 103 and 104 NPs
  2. Inform the medical staff of its choice to maintain standardized procedures
  3. Identify the steps a California hospital must take to extend reappointments to 3 years
  
  Target Audience:
  New MSPs, Seasoned MSPs, Payer Enrollment, CVO, MS Leaders, Admin Leaders, MS Lawyers

• Are you new to the Medical Staff profession? Do you dread the thought of facilitating meetings? Or maybe you are a seasoned MSP that has just taken on the responsibility of meeting management and are overwhelmed by the thought. Whatever your story, you will likely encounter facilitation of meetings at some point in your career as an MSP. Join April and Michelle, two experienced MSP’s as they share their tips and tricks for successful meeting facilitation, including how to organize your meeting and appropriate meeting documentation. Interactive examples will be shared that you can take back and use in your role as an MSP, allowing you to become an expert in meeting facilitation.
  
  Session Objectives:
  1. Identify types and required functions of committees
  2. Efficient Organization of Meetings
  3. List roles and responsibilities of meeting participants
  4. Transcribe minutes to reflect meeting actions and maintain confidentiality.
  
  Target Audience:
  New MSPs, Seasoned MSPs

• Clinicians recognize the importance of medical records in ensuring quality of care and patient safety. What is sometimes overlooked is the necessity of documenting the proceedings and meetings of Medical Staff committees, investigations and processes. This presentation seeks to provide peer review bodies with practical pointers for efficiently drafting and maintaining clear and accurate records, which incorporate confidentiality protections and legal risk reduction measures. The presentation will also include a review of exemplar language.
  
  Session Objectives:
  1. Discussion of the importance of medical staff records and the role of MSPs in maintaining such records.
  2. Practical pointers for drafting medical staff committee meeting minutes.
  3. Key components of recording internal investigations.
  4. Retaining records and maintaining confidentiality.
  5. Evidence Code Section 1157 protections of medical staff records.
  
  Target Audience: All

• Are you losing sleep at night thinking about your peer review committee minutes and emails being presented as exhibits in hearing proceedings? We get it! This presentation will be a collaborative discussion with MSPs who have lived through it and are willing to share with you the lessons learned from those experiences.
  
  Session Objectives:
  1. Overview of the various roles and responsibilities of MSPs in connection with peer review investigations and legal proceedings.
  2. Discuss key takeaways with MSPs who played critical parts in investigations, fair hearings, writ proceedings, litigation and beyond.
  3. Provide legal guidance on best practices for MSPs and medical staff leadership with an emphasis on practical application.
  
  Target Audience: All

• This program will dive into the area of burnout and impairment from both a clinical and legal perspective. With the expertise of Dr. Fromson, we will discuss factors leading to and identification of burnout and resulting impairment. The program will focus on how medical staffs may proactively tackle issues related to burnout through wellness programs and wellbeing committees with tips and tricks from Dr. Fromson on wellness. It will further address the common legal questions that arise when responding to burnout and an impairment, including questions related to provider privacy, leaves of absence, investigation, and the ADA.
  
  Session Objectives:
  1. Identifying burnout and impairment in providers.
  2. Identifying methods of preventing or addressing burnout and discussing wellness programs and wellness committees.
  3. Identifying potential legal questions related to physician wellness. "
  
  Target Audience:
  New MSPs, Seasoned MSPs, MS Leaders, Admin Leaders

• The payor enrollment process can take six months or longer for commercial payors. It is a time-consuming process that creates barriers to practitioner onboarding and revenue generation. This creates issues with access to care and, ultimately, patient safety. Delegated credentialing simplifies the enrollment process by allowing health care organizations to control the credentialing and approval process. This presentation will review how payor enrollment and delegated credentialing affect revenue cycle. Focus will be given on the benefits of delegated credentialing and steps to effectively implement a delegation agreement.
  
  Session Objectives:
  1. Define payor enrollment, delegated credentialing, revenue cycle
  2. Discuss payor enrollment and delegated credentialing and its effect on revenue cycle
  3. Compare payor enrollment turnaround times for government payors (Medicare, Medicaid, TriCare) vs commercial plans
  4. Understand the steps to become delegated with health plans
  
  Target Audience:
  Payer Enrollment, CVO, Admin Leaders

• This annual litigation and legislative update will cover a wide range of 2022-2023 legal developments important to your medical staff practice. This presentation will help to ensure that MSPs are in the know. Presenters will discuss recent legislation, notable legal decisions, and post-Dobbs considerations for medical staffs. Included will be discussions of recent developments regarding The Joint Commission guidance on terms of appointment, nurse practitioner scope of practice, CMIA, and more!
  
  Session Objectives:
  1. Provide general legal update on new statutes, regulations and case law relevant to Medical Staffs.
  2. Identify and discuss the implications of new developments on the medical staff office’s duties and responsibilities.
  3. Provide practical tips for addressing and incorporating these developments into the MSP’s practice.
  
  Target Audience: All

• Once the Medical Board becomes aware of a complaint about a physician, a series of events take place that effect the physician. But, actions by the Medical Board also impact the medical staff as well. Join Rebecca Hoyes for a discussion of reporting requirements under the Business and Professions Code and an overview of the Medical Board enforcement process. Ms. Hoyes will also address strategies for how the medical staff should respond when it receives a subpoena from the Medical Board or notice that a member or applicant is subject to an investigation, an accusation, or a decision that limits their ability to practice.
  
  Session Objectives:
  1. Describe reporting requirements under Business and Professions Code Sections 805, 805.01, and 805.8
  2. Describe the MBC enforcement process and, through case studies, understand potential outcomes for physicians subject to enforcement actions.
  3. Identify how the Medical Staff should respond upon becoming aware of an MBC investigation, accusation, or decision.
  4. Plan for responding to subpoenas from the Medical Board in response to an 805, 805.01, or 805.8 Report.
  
  Target Audience:
  New MSPs, Seasoned MSPs, CVO, MS Leaders, Admin Leaders

• This session will explore leadership lessons learned from the trenches of medical staff services, provider enrollment and medical staff governance. Join experienced MSP-PEP leaders who have lived through the good, the bad, the ugly, and the triumphs of being an MSP-PEP. Get real life tips and advice on taking your leadership journey to the next level and look towards the future of Tomorrow’s MSP. You don’t want to miss all the hot topics including hiring, motivating, recognizing, managing, and empowering staff, the organization and your medical staff.
  
  Session Objectives:
  1. Learn how to use a mission-vision statement to attract experienced, passionate and dedicated team members.
  2. How to use empathy, recognition, and motivation to promote staff retention and development.
  3. Learn about ways to use “levers of control” to create a structure for staff empowerment.
  
  Target Audience:
  Seasoned MSPs, MS Leaders, Admin Leaders

• It goes without saying that physicians play a pivotal role in the healthcare system not only in terms of care delivery but also in terms of their impact on the teams within which they work to deliver that care. Beyond the “formal authority” that physicians bring to their work, their behavior has the power to exert influence across all layers of the organizational chart, for better or for worse. Dr. Searles explores common examples of dysfunctional behavior in physicians along with key concepts and tools to better understand and manage challenging behaviors among physician staff. This interactive presentation is designed to highlight the specific challenges faced when leaders work to manage dysfunctional engagement and disruptive behavior in healthcare. Video vignettes will introduce clinical and hospital leadership to the necessary enhanced awareness and leadership skills needed to improve their management of these especially challenging and often risky issues.
  
  Session Objectives:
  1. Understand disruptive and dysfunctional behavior in physicians with specific examples
  2. Describe clinician burnout with specific attention to individual and environmental risks
  3. Identify relevant context of dysfunctional behavior terms of individual vulnerability, pain points within teams, and organizational culture.
  4. Explore specific examples and case studies of archetypal dysfunctional behavior most commonly seen.
  5. Introduce the ICARE Feedback Tool for Behavioral Change designed for use by organizational and work unit leaders to initiate the “cup of coffee” conversation with index physicians.
  
  Target Audience:
  New MSPs, Seasoned MSPs, MS Leaders, Admin Leaders

• Ambulatory surgery centers are a growing trend in health care and the use of ASCs have increased significantly since the start of the pandemic. This program will discuss the basics of ASCs such as: what they are, how they operate, similarities and differences between ASCs and hospitals, and the use of ASCs versus hospital-based outpatient departments . This program will also discuss the recent trend of hospitals acquiring ASCs and what this means for the MSP and the health care industry as a whole. Finally, this program will discuss what lies ahead for ASCs and how hospitals and medical staffs can keep up with the changes.
  
  Session Objectives:
  1. Basics and 101 crash course on ASCs (what they are, how they function, etc.)
  2. Discuss difference between ASCs and hospital-based outpatient departments
  3. Discuss how COVID-19 accelerated the trend of hospitals acquiring ASCs, and what this means
  4. What’s ahead for ASCs
  
  Target Audience: All

• Annual Forum business meeting with lunch provided.

• Have you ever found your way into a job and felt like you didn't deserve to be there? Have you felt like a fraud at work and like everyone knows that you'll be 'found out' at any moment? Do you have trouble accepting your own successes? You are not alone! Imposter Syndrome is real! In this session, we will learn all about Imposter Syndrome and ways to identify, overcome, and become the hero you always were.
  
  Session Objectives:
  1. Define and recognize what Imposter Syndrome is
  2. List ways to overcome Imposter Syndrome
  3. Identify self-destructive behaviors
  
  Target Audience: All

• The news is full of health care providers and imposters who have committed crimes, including fraud, intentional or gross negligent acts causing severe harm, sexual assault, murder and a variety of other crimes. In recent years there have been a flurry of documentaries and true crime stories about these medical criminals. This program will highlight some of these individuals and discuss how they were able to work in the system without detection for years. We will discuss the role of credentialing and peer review in early intervention and detection of these individuals along with practical strategies for protecting patients and others.
  
  Session Objectives:
  1. State one way in which fraudulent credentials can be discovered
  2. Identify a common theme related to providers who take a wrong turn
  3. Identify at least two early warning signs of a problem provider
  
  Target Audience:
  New MSPs, Seasoned MSPs, Payer Enrollment, CVO, MS Leaders, Admin Leaders, MS Lawyers

• There are a lot of moving parts when peer review and corrective action processes are underway. Ensuring a fair, objective process is essential when it comes to defending a corrective action or recommendation at a hearing. This presentation will help you develop a short list of tips and reminders to consult during such a process to increase the likelihood that the action is not easily challenged on procedural grounds.
  
  Session Objectives:
  1. Learn the top 10 ways to protect the Medical Staff’s corrective action process so that the resulting actions have the best chance of withstanding scrutiny at a Medical Staff hearing.
  2. Understand why accurate and objective documentation of the peer review process is essential.
  3. Be reminded of the importance of adhering to the corrective action process set forth in the Bylaws.
  
  Target Audience:
  New MSPs, Seasoned MSPs, MS Leaders, Admin Leaders

• This session will educate and inform participants on how to identify employees involved in the suspicious deaths of their patients. What are the red flags used to identify these people and how is it that they are allowed to continue employment even while under suspicion? What has been the role of management when these allegations surface and how are these people finally brought to justice. This session will identify medical serials killers around the world including some who are currently on trial or have been identified in the media as under investigation.
  
  Session Objectives:
  1. How medical serial killers can obtain and often keep employment for long periods of time at hospitals while killing patients with seeming impunity.
  2. How medical serial killers can move from hospital to hospital and keep killing even while under suspicion
  3. What makes these people tick, how are they able to fool staff and patients
  
  Target Audience: All