Credentials Coordinator, Holy Cross Medical Center, Mission Hills, CA

Posted on August 16th, 2021

We are seeking a Credentials Coordinator who will be reporting to the Senior Manager of Medical Staff Services, this position is responsible for Coordinating credentialing and re credentialing for the medical and allied health professional staffs.

In this position you will:

    • Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect
    • Support and participate in activities that foster customer service
    • Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate
    • Maintain required applicable licensure, certification and education
    • Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements
    • Participate actively in department staff meetings
    • Demonstrate effective verbal and written communications
    • Communicate effectively in a clear, concise, understandable manner. Applicable for the populations: Adult and Geriatric
    • Coordinate the processing of medical staff and allied health professional reapplications. Within a goal of 45 to 90 days
    • Assure completeness of reapplications for allied health professionals and medical staff and verifies training and experience with primary source in a timely manner as specified by the Medical Staff Bylaws, Rules and Regulations and Medical Staff Policies and Procedures
    • Verify licensure, DEA, and Malpractice coverage with the primary source as required by the Medical Staff Bylaws, assuring that all members of the staff hold current licensure, DEA, malpractice coverage, as required by the Medical Staff Bylaws when primary verifier is not available or needs assistance
    • Assure compliance with Medical Staff Policies and Procedures and Expectations for Medical Staff and Allied Health reappointment processing
    • Attend Credentials Committee and Interdisciplinary Practice Committee meetings and maintains attendance records, prepares agendas, accurately takes and transcribes minutes for permanent record in accordance with Medical Staff Policies and Procedures
    • Assuresfollow-up from Credentials Committee and Interdisciplinary Practice Committee to appropriate Medical Staff Departments and Committees in accordance with Policies and Procedures.
    • Institute necessary changes in the credentialing of medical staff and allied health professionals in order to assure appropriate documentation to meet JCAHO and Title 22 Standards and requirements
    • Maintain knowledge of requirements impacting position such as Medical Staff Bylaws, Rules and Regulations, JCAHO, CMA, and Title 22 and Departmental Policy. Makes effort to ensure compliance with these parameters
    • Assure appropriate documentation to support privileges requested at the time of reappointment
    • Process temporary privileges for physicians when requested and obtains appropriate approval after verification of primary sources including the medical board and National Practitioner Data Bank
    • Assist in processing of new applicants to the medical and allied health professional staff. Assures that all aspects of the credentialing are complete prior to submission to the Medical Staff for approval. Within a goal of 45 to 90 days
    • Coordinate the communication of information between the medical staff services department and other departments throughout the hospital including the maintenance of hospital-wide physician demographics information in the computer system
    • Maintain current physician information using a computer filing system and notifies appropriate departments and individuals of changes
    • Provide updates and education to staff on credentialing computer system in order to maximize use of the system in keeping with upgrades provided
    • Answer telephones, routes callers, takes messages and reports messages, and provides routine information to callers
    • Open and route incoming mail; distributes correspondence and other material to department staff
    • Maintain confidentiality of departmental and committee minutes and physician credential files as well as overall confidentiality of information in accordance with bylaws, rules and regulations, policies and procedures and all regulatory standards
    • Demonstrate willingness & ability to float to areas within the scope of practice as necessary
    • Provide support on the FPPE/OPPE processes including reporting, collecting and collating data and reports for department chair review
    • Maintain Medical Staff meeting calendars and assist with notices
    • Provide support to medical staff committees, through agenda and material preparations, announcements and minutes
    • Maintain current binder of all Medical Staff privileges in the Nursing Supervisors office in the event of system down time
    • Assist in special departmental projects
    • Prioritize schedule according to the needs of the Medical Staff with regular interruptions


Required qualifications for this position includess:

  • Current LA City Fire Card within ninety (90) days of hire
  • One (1) year of Clerical Support experience
  • Familiarity with other facets of Medical Staff Services Function
  • Knowledge of operation of word processing equipment including Word Perfect/Microsoft Word, Credentialing Systems and Internet Use
  • Verbal and written communication skills
  • Problem solving skills
  • Organizational skills

Preferred qualifications for this position includes:

  • Bachelor's Degree in Healthcare Administration
  • Certification by the National Association of Medical Staff Services Professionals (CMSC) Or National Certification for Credentialing (CPCS)
  • One (1) year of experience in taking meeting minutes and notes
  • One (1) year of experience in Medical Staff Office specifically related to Credentialing

About the hospital you will serve

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Mission Hills

Req ID: 299667

Applicants apply here:


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